Privacy Policy

1. Introduction

Wonder 4 Marketing Inc. (“Company,” “we,” “us,” or “our”) operates Servzio (servzio.com), a SaaS invoicing and business management platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

2. Information We Collect

We collect the following types of information:

2.1 Account Information

When you register, we collect your name, email address, phone number, password, business name, and business address.

2.2 Business Information

Information about your business including company name, address, logo, tax identification numbers, and industry type.

2.3 Client Data

Data you enter about your clients, including their names, email addresses, phone numbers, addresses, and billing information. You are the data controller for your client data; we process it on your behalf.

2.4 Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, browser type, device type, IP address, operating system, and access times.

2.5 Payment Information

When you subscribe to a paid plan, payment information (credit card numbers, billing address) is collected and processed directly by our payment processors (Stripe and PayPal). We do not store your full credit card number on our servers.

3. How We Use Your Information

We use your information to:

• Provide the Service: Create and manage your account, process invoices, manage clients, schedule jobs, and deliver all platform features.
• Process Payments: Charge subscription fees and facilitate payment collection between you and your clients through our payment processors.
• Send Communications: Send transactional emails (invoices, receipts, password resets), service announcements, and optional marketing communications you can opt out of at any time.
• Improve the Service: Analyze usage patterns to improve features, fix issues, and enhance the user experience.
• Ensure Security: Detect, prevent, and address fraud, abuse, and technical issues.
• Comply with Legal Obligations: Meet applicable legal, regulatory, and tax requirements.

4. Data Storage and Security

Your data is stored on encrypted, US-based servers. We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Secure password hashing using modern cryptographic algorithms.
• Regular security audits and vulnerability assessments.
• Access controls limiting employee access to user data on a need-to-know basis.
• Regular automated backups to prevent data loss.

While we take reasonable precautions to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services to operate Servzio. Each has its own privacy policy governing the data they process:

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your data for as long as your account is active and as needed to provide the Service. If you close your account:

• Your personal data and business data will be permanently deleted within 90 days of account closure.
• Certain data may be retained longer if required by law (e.g., financial records for tax compliance).
• Anonymized, aggregated data that cannot identify you may be retained indefinitely for analytics purposes.

You may request immediate deletion of your data by contacting us at support@servzio.com.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correct: Request correction of inaccurate or incomplete data.
• Delete: Request deletion of your personal data, subject to legal retention requirements.
• Export: Export your data in a machine-readable format.
• Object: Object to the processing of your personal data for certain purposes.
• Withdraw Consent: Withdraw consent for optional communications at any time.

To exercise any of these rights, contact us at support@servzio.com. We will respond to your request within 30 days.

8. Cookies

Servzio uses essential cookies for the following purposes:

• Session Cookies: Required for authentication and maintaining your logged-in state.
• Preference Cookies: Store your language preference (English or Spanish) and other display settings.

We do not use third-party tracking cookies or advertising cookies. Our cookies are strictly necessary for the operation of the Service.

9. GDPR Compliance

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on contractual necessity (to provide the Service), legitimate interests (to improve and secure the Service), and your consent (for optional communications).
• Data Transfers: Your data is stored in the United States. We ensure appropriate safeguards are in place for international data transfers.
• Data Protection Officer: For GDPR-related inquiries, contact us at support@servzio.com.
• Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

10. Children's Privacy

Servzio is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child under 18, we will delete that information promptly. If you believe a child has provided us with personal data, please contact us at support@servzio.com.

11. SMS/Text Messaging

Servzio uses SMS text messaging to deliver service-related communications through our third-party provider, Twilio. By providing your phone number and consenting to receive SMS messages, you agree to the following:

11.1 Types of Messages

We may send you the following types of SMS messages:

• Appointment and job reminders
• Invoice and payment notifications
• Estimate alerts
• Service updates and confirmations
• Account verification codes

11.2 Message Frequency

Message frequency varies based on your account activity and the services you use. You may receive up to approximately 10 messages per month, though this may vary depending on your usage of Servzio features.

11.3 Opt-In

You must provide explicit consent before receiving SMS messages from Servzio. Consent is collected when you provide your phone number during account registration, onboarding, or when a business adds your phone number as a client. Consent is not a condition of purchase or use of the Service.

11.4 Opt-Out

You can opt out of SMS messages at any time by replying STOP to any message you receive from Servzio. After opting out, you will receive a confirmation message and no further SMS messages will be sent. You may also contact us at support@servzio.com to opt out.

11.5 Help

For assistance with SMS messaging, reply HELP to any message or contact us at support@servzio.com.

11.6 Message and Data Rates

Standard message and data rates from your mobile carrier may apply to SMS messages sent and received. Servzio is not responsible for any charges from your carrier.

11.7 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on the Service. The “Effective Date” at the top of this page indicates when this policy was last updated. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: